Problem Statement

This case study explores how a farm-to-home retailer leveraged a low-code development platform to transform their operations and elevate the customer experience.

• Cumbersome order processing:Order processing relied on paper forms or online forms, leading to data entry errors, delays, and limited scalability.
• Limited customer communication:Traditional communication methods like email were slow and lacked immediacy, potentially causing frustration for customers.
• Inventory management challenges:Manual inventory tracking made it difficult to maintain accurate stock levels and fulfill orders efficiently.
• Inflexible delivery options:Limited delivery scheduling options restricted customer convenience.
• Lack of near real-time order tracking:Customers had no way to track their orders in real-time, creating uncertainty and anxiety.

Solutions

A custom low-code platform streamlined the farm-to-home experience. Automated order processing integrated with existing forms reduced errors. Secure payment gateways within the platform offered convenient payment options, while real-time order tracking and WhatsApp notifications kept customers informed from farm to doorstep.