Problem Statement

Frustrated employees battling a clunky IT request system? Overwhelmed IT teams drowning in tickets? FloBuild Low-Code provided a user-friendly, empowering both employees to self-serve and IT to automate tasks, drastically improving efficiency and satisfaction on both sides.

Goal

• Existing process was complex or cumbersome, leading to frustration and errors in submitting requests
• Users lacked visibility on request status, causing frustration and unnecessary follow-ups
• Manual ticket routing and assignment lead to delays in resolving requests
• Users resort to personal solutions due to difficulties using the official IT request system
• Difficulty in generating reports and extracting insights from IT request data for process improvements

Solutions

• Flexibility to quickly digitize through forms
• Enabled complex workflows - complex IT requests often require multi-step processes involving different teams or approvals
• Agility to change processes with just clicks:
• Provided In-App notifications and work Lists
• Integrate with data visualization tools to generate insightful dashboards

Advantages:

• Increased Efficiency: Streamlined workflows, automated tasks, and user-friendly forms lead to faster request submission, processing, and resolution
• Improved User Satisfaction: A user-friendly system empowers employees to self-serve and track their requests easily. Real-time notifications keep them informed, reducing frustration and wait times
• Enhanced Visibility and Control: Customizable dashboards provide valuable insights into IT request trends and performance metrics. This allows for data-driven decision making and proactive service improvement
• Increased Agility: The ability to adapt and modify workflows with no coding effort ensures your system stays aligned with evolving business needs
• Improved Communication: Real-time notifications and clear status updates foster better communication between users and IT, reducing confusion and delays